Course Description:

This course is focused on behavior between co-workers. Participants will discuss and practice a set of basic guidelines for interaction with each other. This workshop will also introduce information about social styles and how the different social styles impact communication between co-workers and colleagues. Diversity is presented as a theme throughout the workshop. Strategies for dealing with difficult co-workers and the resulting conflict between colleagues is introduced and practiced during the workshop.

Audience:

Banking professionals at all levels.

Objectives:

At the conclusion of this workshop participants will be able to:

• Demonstrate appropriate/professional behavior with co-workers.
• Use basic guidelines to enhance professional relationships.
• Understand the impact of different social behavioral styles on communication.
• Describe methods for dealing with difficult co-workers.
• Identify and use strategies for dealing with conflict in the work environment.

Note: Dealing Effectively with Co-Workers is printed on demand as ordered. The Participant’s Handbook(s) and Trainers Guide may not be returned to ABA.

Participant’s Handbook © 2007/rev.2011
Catalog #3007295
$73.50 List Price / $47.25 Members

Trainer’s Guide
Catalog #3007296
$135 List Price / $95 Members

To order, please complete and return the ABA Book Order Form to CBA.