Course Description:

This course will provide participants with a proactive approach to managing employees who demonstrate performance or behavior problems.

Audience:

Any supervisor or manager who has responsibility for evaluating and documenting employee performance.

Objectives:

At the conclusion of the program participants will be able to:

• Understand the need to take corrective action
• Describe the performance or behavior gap, clearly and specifically
• Document performance discrepancies and take appropriate corrective action
• Prepare for a performance discussion with an employee
• Conduct a corrective counseling discussion with the employee

Note: Corrective Action is printed on demand as ordered. The Participant’s Handbook(s) and Trainer’s Guide may not be returned to ABA

Participant’s Handbook © 2011
Catalog # 3007293
$57.75 List Price / $36.75 Members

Trainer’s Guide 
Catalog # 3007294
$135 List Price / $95 Members

To order, please complete and return the ABA Book Order Form to CBA.