Course

Management and Leadership

Coaching for Success

Description: Coaching for Success provides managers, supervisors, team leads and mentors with the knowledge and skills necessary to assess, plan, and carry out a performance coaching dialogue with an employee or person being mentored.Additionally, this course provides techniques for ongoing performance feedback and skills for recognizing a coaching opportunity.It will encourage students to become involved, on an ongoing basis, with the performance growth of other employees to develop and enhance their skills.At the end of thecourse, students will participate in a simulated coaching dialogue to practice applying these skills in a typical coaching situation.

Audience: Bank personnel responsible for coaching others with or without a reporting relationship. This could include managers, supervisors, team leaders and mentors.

Learning Objectives: After completing this course, students will be able to:

  • Differentiate coaching, by goals and methodology, from corrective feedback  
  • Recognize a coaching opportunity
  • Describe resources and processes that your employer provides in support of coaching
  • Prepare a plan for a coaching session
  • Demonstrate listening skills appropriate to a coaching dialogue
  • Perform a coaching dialogue

Credit: AIB: .25; ICB: 0

Price:  CBA Member: $95.00  Nonmember: $130.00 

Corrective Action

Description: In Corrective Action, students will learn how to facilitate their employees’ improvement, instead of merely disciplining them. The course covers when and how to apply corrective action, and provides strategies for motivating employees to improve. Students will learn to use a range of corrective modes in a balanced and objective manner, including applying the progressive disciplinary model, documenting corrective action through a standard documentation template, and counseling employees towards improvement in a professional manner.

Audience: Any supervisor or manager who has responsibility for evaluating and documenting employee performance.

Learning Objectives: After completing this course, students will be able to:

  • Define corrective action and its significance.
  • Describe an employee’s performance or behavior gap specifically and objectively.
  • Identify the steps of the progressive disciplinary model.
  • Apply the progressive disciplinary process to disciplinary situations.
  • Document corrective action completely by including the standard elements.
  • Prepare for a corrective counseling session with an employee.
  • Conduct a corrective counseling discussion with an employee.
  • Take appropriate corrective action based on an employee performance or behavior issue

Credit: AIB: .25; ICB: 0

Price:  CBA Member: $95.00  Nonmember: $130.00

Hiring the Best

Description: Hiring the Best will teach you how to structure the interview process to identify, evaluate, and hire the best candidate for the job. It will take you step-by-step through the hiring process. You’ll learn to identify job requirements, measure and rate these skills, and conduct an interview that is legal and that provides you with the most useful information in the shortest amount of time. You’ll be able to observe effective and ineffective interview scenarios in which you will identify potential interview pitfalls. Then you’ll learn about evaluating and comparing candidates, as well as using reference checks.

Audience: Any supervisor or manager who participates in the position analysis and selection and hiring of employees.

Learning Objectives: After completing this course, students will be able to:

  • Identify the job tasks, skills, and proficiency levels that make up a job analysis
  • Prepare effective interview questions to conduct a legal, thorough interview
  • Follow proper guidelines for conducting an interview and pre-employment tests
  • Evaluate and select the best candidate for a position in a legal manner 

Credit: AIB: 0.5 ; ICB: 0

Price:  CBA Member: $95.00  Nonmember: $130.00

Managing Employee Relations

Description: Managing Employee Relations is designed to prepare you for the challenges of the contemporary workplace. This course provides you with a four-step strategy for managing employee relations–compliance with legislation, managing diversity, handling work and personal issues, and fostering open communications. After an overview of the importance of employee relations and their impact on the workplace, you then review the legislation that protects employees from discriminatory and unfair practices. You learn what your responsibilities are in such cases and how to respond to the specific problems outlined by the law. You also learn how to identify diversity issues in a team, how to respond to personal issues that affect the work environment, how to promote open communications, and how to establish formal and informal problem resolution processes. From these strategies, you learn effective practices and guidelines for handling workplace situations that threaten positive employee relations.

Audience: Any manager or team leader with one or more reporting relationships.

Learning Objectives: After completing this course, students will be able to:

  • Describe the impact of a manager’s role in establishing and maintaining sound employee relations in an organization
  • Identify four management strategies that support positive employee relations
  • Describe the purpose and intent of employment legislation governing workplace supervision
  • Identify diversity issues in a team and overcome related barriers to productive employee relations
  • Use effective guidelines for handling work and personal issues in a team
  • Implement management activities that facilitate open communications

Credit: AIB: 0.5; ICB: 0

Price:  CBA Member: $95.00  Nonmember: $130.00

Performance Management

Description: Performance Management provides a proactive approach to performance management through a process called the Performance Management Cycle. Managers learn to set clear expectations with employees, as well as deliver performance feedback and objective evaluations through the three stages of the Performance Management Cycle: Planning, Feedback, and Evaluation.

Audience: Any supervisor or manager who has responsibility for direction, documenting and evaluating employee performance.

Learning Objectives: After completing this course, students will be able to:

  • Identify the stages of the Performance Management Cycle
  • Describe the business objective for your bank
  • Write clear, concise performance objectives
  • Communicate expectations and monitor employee progress
  • Provide timely formal and informal employee feedback
  • Write fair and effective performance evaluations

Credit: AIB: .5; ICB: 0

Price:  CBA Member: $95.00  Nonmember: $130.00

Rewards and Recognition

Description: Rewards and Recognition explores why reward—the tangible symbol of that appreciation—and recognition—the acknowledgment and appreciation of a person’s efforts—are important to job satisfaction and employee retention. The course teaches the core principles and characteristics of recognition and the benefits that giving rewards and recognition can bring to individual employees, to the department or workgroup, and to the institution. The consequences of neglecting or withholding recognition are noted as well. The course focuses on how to plan, administer and implement an effective rewards and recognition program that utilizes both non-monetary and small-cost resources. The course provides the knowledge and skills necessary to recognize, reward, and motivate employees toward continued and improved performance.

Audience: Any employee responsible for motivating, staff regardless of the specific reporting relationships. This could include managers, supervisors, team leaders and mentors.

Learning Objectives: After completing this course, students will be able to:

  • Define the terms reward and recognition
  • Identify the elements of rewarding and recognizing employees
  • Describe the consequences of failing to reward and recognize employees
  • Describe how to link a specific company value to specific employee behaviors
  • Determine a reward/recognition that is appropriate to the individual
  • Communicate the reward/recognition effectively
  • Describe the steps in creating a recognition plan
  • Create a recognition plan for employees

 Credit: AIB: .5; ICB: 0

Price:  CBA Member: $95.00  Nonmember: $130.00

Commands