AIB Certificates

Certificates build the skills necessary for a specific position in the bank and can be taken entirely online as a certificate curriculum. The programs are continually reevaluated and refined to reflect the current needs of bankers in their jobs today and changes in the industry.

ABA eLearning includes more than 130 training courses in the retail, small business banking, wealth management and trust, management and leadership, and compliance topics, many of which lead to certification. If you have earned a certificate, please fax or mail the appropriate worksheet to the CBA Office.

Bank Teller Certificate

This certificate addresses the critical technical skills of the teller position through either Today's Teller or Teller Training Essentials. The remaining courses address practical knowledge and applied skills in banking, regulatory compliance for tellers, and customer service and sales.

Required Courses

Bank Service Provider Certificate

This certificate is designed for individuals employed by companies that provide products and services to the banking industry. Bank service providers need a broad understanding of the banking business and benefit from the same content used by the institutions they will be selling to and servicing.

Required Courses

Call Center Representative Certificate

This certificate addresses the knowledge and skills necessary to become a superior Call Center Representative. In addition to fundamental understanding of banking and banking regulations affecting the position, the required courses emphasize telephone skills, product knowledge, sales and customer service. 

Required Courses

Customer Service Representative Certificate

This certificate program builds skills used by frontline banking personnel (tellers, customer service and safe deposit clerks) who are primarily responsible for handling routine banking transactions.

Required Courses

Small Business Banking Certificate

This certificate is primarily for relationship managers to engage customers, understand their needs and execute appropriate solutions, as well as manage relationships post-sale.

Required Courses

Supervisor Certificate

This certificate program prepares new and potential first-level supervisors to handle people management duties, by building the skills and practical knowledge needed for success.

Required Courses

Team Leader Certificate

This certificate program is designed to develop the skills needed to lead a team to accomplishing its goal. It is designed for bank personnel who direct the daily work of others, whether or not they have direct supervisory responsibility for those people.

Required Courses