CERTIFICATES

Bank Teller Certificate
This certificate is centered on AIB Today's Teller, which addresses the critical technical skills of the position. The remaining courses address practical knowledge and applied skills in banking, regulatory compliance for tellers, and customer service and sales.

Required Courses
Today's Teller
Introduction to Relationship Selling
Revitalizing Customer Service
Effective Referrals
Regulatory Compliance for Tellers
Banking Today*
Ethical Issues for Bankers
Business Etiquette
Dealing Effectively with Co-Workers

Call Center Representative Certificate
This certificate addresses the knowledge and skills necessary to become a superior Call Center Representative. In addition to fundamental understanding of banking and banking regulations affecting the position, the required courses emphasize telephone skills, product knowledge, sales and customer service.

Required Courses
Tele-consulting
Telephone Etiquette
Revitalizing Customer Service
Introduction to Relationship Selling
Cross-Selling Deposit Products
Effective Referrals
Understanding Bank Products (available March 2006)
Regulatory Compliance for Call Center Representatives
Banking Today
Ethical Issues for Bankers
Dealing Effectively with Co-Workers

Customer Service Representative Certificate
This certificate builds skills used by frontline banking personnel who are primarily responsible for handling routing banking transactions.
Required Courses
Cross-Selling Deposit Products
Telephone Etiquette
Revitalizing Customer Service
Building and Retaining Customer Relationships
Introduction to Relationship Selling
Effective Referrals
Understanding and Selling Bank Products (available March 2006)
Regulatory Compliance for Customer Service Representatives
Dealing Effectively with Co-Workers
Banking Today*
Ethical Issues for Bankers

Sales Manager Certificate
This certificate is designed for people who are responsible for the sales function in a bank, whether or not they have salespeople reporting directly to them. It will provide skill development appropriate for a sales leader.

Required Courses
Banking Today*
Sales Coaching in the Bank
Building and Retaining Customer Relationships
Successful Sales Campaigns
Event-Based Selling
Rewards and Recognition
Ethical Issues for Bankers
Identifying and Leveraging Target Markets
Introduction to Relationship Selling
Meetings that Work
Profitable Accounts

Supervisor Certificate
This certificate prepares new and potential first-level supervisors to handle people management duties, by building the skills and practical knowledge needed for success.

Required Courses
Banking Today*
Hiring the Best
Performance Management
Coaching for Success
Rewards and Recognition
Corrective Action
Managing Employee Relations
Ethical Issues for Bankers

Team Leader Certificate
This certificate is designed to develop the skills needed to lead a team to accomplishing its goals. It is designed for bank personnel who direct the daily work of others, whether or not they have direct supervisory responsibility for those people.

Required Courses
Banking Today*
Dealing Effectively with Co-Workers
Coaching for Success
Rewards and Recognition
Meetings that Work
Presentation Skills or Improving Productivity
Writing Bank Correspondence
Managing Change